About Your Local BMW Retailer | The Country Garage

028 2589 1324

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

194 ratings and 105 comments received in the last 90 days.

08 December 2024

Very satisfied. Have been through the process so many times it's so easy. The country garage is my go to bmw dealership. Great service from Paul Diamond (new car sales) as always and Michael Simpson (financial guy) always makes you laugh. Great team

02 December 2024

Great service and attention to detail

27 November 2024

Excellent service

07 November 2024

Everybody was efficient,knowledgeable and friendly.

20 October 2024

Peter emailed me to let me know when all was happening. I was so grateful to have someone i could ask questions and get the answers. Roger was great with information I was very grateful to all involved i look forward to remaining a customer.

18 October 2024

Excellent customer service and support from friendly and knowledgable staff at all stages of purchase and delivery.

22 September 2024

Car came earlier than expected

20 September 2024

Always very easy to deal with Lee and the Country Garage

10 December 2024

They were very willing to assist and did not overcharge for additional servicing

09 December 2024

Helpful staff & promt and efficient service.

09 December 2024

The people at The Country Garage were courteous and polite at all times.

09 December 2024

Very helpful and accommodating staff and team at country garage

08 December 2024

Everything I needed was sorted including the MOT

07 December 2024

Everything I was told when booking the service happen exactly as planned.

06 December 2024

Very professional approach by all members of staff, I over estimated journey time to my slot and arrived at lunch time, the manger explained the mechanic was on lunch and offered me office space to work from, really pleasant staff, credit to the BMW

06 December 2024

Everything went well, loved it

05 December 2024

Efficient service

02 December 2024

I've dealt with the Country Garage for 17 years. They are top of their game

See all reviews

02 December 2024

Staff always professional, and friendly.

02 December 2024

No hassle left car in and collected at arranged time

02 December 2024

Service always handled brilliantly - if any extra work is needed they contact you for confirmation - excellent service experience every time

02 December 2024

Amy and Calvin in the service team at Country Garage are excellent

02 December 2024

As above.

02 December 2024

Excellent service, couldn't be better.

27 November 2024

Friendly and helpful staff.

27 November 2024

My parents drove BMWs as long as I can remember, from Country Garage, Ballymena, so it was lovely when they asked about them. They were able to give me a lift before, and after, which was very much appreciated.

25 November 2024

Very good service

24 November 2024

Car was collected taken away and brought back to me with a courtesy car left. Service taken care of with no impact to my working day.

24 November 2024

Were able to accommodate me at very short notice. Staff very helpful, courteous and polite

24 November 2024

From booking to picking vehicle up again after recall was so easy and nothing was a problem.All members of staff were very helpful in dealing with my vehicle recall.

20 November 2024

Very satisfied the way the service was done

20 November 2024

Job was completed efficiently while waited. I was provided with coffee and scones and the staff were friendly.

19 November 2024

Professional dealer in every way from the moment I handed over the keys of my car

19 November 2024

I've been a customer for nearly 10 years and the standards have never dropped. I have a BMW dealership much closer to to where I live but I couldn't do any better than Country Garages and am happy to travel the longer distance to be looked after.

18 November 2024

The car service was on time and they collected my car as requested

18 November 2024

Car was ready at the time given

18 November 2024

Very good and the video walk round a nice touch..

18 November 2024

Excellent customer service provided

18 November 2024

Quick service and friendly, helpful staff

18 November 2024

Great service

17 November 2024

Helpful and polite to deal with

16 November 2024

I was kept informed and updated whilst my car was being serviced which meant no scary invoice

15 November 2024

The experience was normal for a car showroom

14 November 2024

I want to thank Joanne for the lovely hospitality while I waited on my car. However, disappointed that my car keys were given to another customer, who was in their car and to which I had to notify the staff of their carelessness and unprofessionalism

13 November 2024

Car was serviced in the time frame specified and staff were excellent.

13 November 2024

Would have been 5/5 if it hadn't been such a delay in getting my car back.

12 November 2024

Staff were attentive and helpful

12 November 2024

From leaving my car in for replacement discs and brake pads, I was kept informed about what needed to be done. I was very happy with the whole experience.

09 November 2024

Service staff where very efficient friendly and professional

09 November 2024

Provide collection and return service from my place of work.

07 November 2024

Extremely helpful and will explain any problems with the vehicle and repairs required.

07 November 2024

Responsive staff and good care of my vehicle.

06 November 2024

First class service.

05 November 2024

Professional service

05 November 2024

The Service was exemplary and the Technicians also managed to identify and fix the additional work. The Video showing the condition of car is also a good service . Again disappointed that no token gesture was offered to account for disruption

03 November 2024

Amy was amazing. Esther us a star. Really enjoyed chatting with John Walker Jnr.

02 November 2024

No issues experienced

01 November 2024

Country Garage values its customers,staff are very polite and respectful to their clients .l am assured of great service and a job well done every time l take my car there.

31 October 2024

WELL RUN

31 October 2024

Problems sorted very satisfactory.

30 October 2024

Always good service

30 October 2024

Excellent service work, completed on time. Really like the video of the service inspection supplied, nice touch, and washing the car is a real bonus.

30 October 2024

Excellent service from initial telephone call to collecting my car.

29 October 2024

Everything was well explained to me

28 October 2024

Good treatment, work competently done and tidy

28 October 2024

Always a first class service at the Country Garage in every way.

28 October 2024

Very efficient from booking through to collection. Always a courtesy car available and no long waiting times to get the car booked in. Car always given a good valet.

26 October 2024

Great service & job completed on the same day

25 October 2024

From picking up the phone to me through to Calvin helping me and Stuart picking up my car i really cannot fault the support and service from this team

25 October 2024

When I got my car back there was a screw lying at the gear selector and it later turned out that behind the dash, the media unit had a screw missing on both sides so I've no idea where the other one ended up!

24 October 2024

Because at least they have some consideration about how customers are feeling unlike BMW who just don't seem to care

23 October 2024

Still waiting to get my passenger side door lock button fixed

22 October 2024

Staff went out of their way to be helpful.

20 October 2024

Lack of communication. I'm still waiting for a response about a Navigation update after being told repeatedly that I would receive a call back the next day.

20 October 2024

No issues with the service and car felt good on return and was given a good wash and clean.

20 October 2024

Lovely people. It is a brillant to not have to worry about your car from the process of initial purchase to the continued after sales support.

19 October 2024

I got my first bmw from country garage nearly 38 years ago and have never had any problems, always good service.

19 October 2024

Staff were very efficient

18 October 2024

One of the previous services which was on my i-drive was deleted when the 2024 service was added and now it looks like my car has not been serviced in the last 5 years.. I did contact the garage about this but was told there was nothing they could do

18 October 2024

Always delighted to deal with the people at the Country Garage. They make every customer feel special.

17 October 2024

I always get a fast response when I need to have something done. The staff from reception to those I need to deal with including sales staff, finance and mechanical are friendly and highly professional.

17 October 2024

My car was taken in for an airbag recall and it was done promptly

16 October 2024

A tremendous mix of professionalism and yet warm personal interaction to meet & greet customers

16 October 2024

Good alround service

14 October 2024

Very impressed nothing is a problem

14 October 2024

Again more friendly and willing to look after me as a customer ive been in the car trade over 50 years and won many awards for customer service

12 October 2024

Phillip the service manager was able to get a problem resolved that had been ongoing and the recent works under warranty seem to have been successful.

10 October 2024

Always very friendly and honest to deal with

07 October 2024

Staff were very efficient and knew what needed to be done - nothing was a problem

06 October 2024

Problem free appointment. Staff kept in touch with us as they promised they would do.

05 October 2024

Very friendly place to visit

03 October 2024

Everything carried out so smoothly and on time

02 October 2024

Booking and work done with minium of fuss. Front of house staff excellent and Ross service manager excellent

02 October 2024

Work carried out as discussed

01 October 2024

Enquiry answered promptly and action taken immediately.

30 September 2024

A good friendly professional service with great communication...

29 September 2024

Very friendly, professional and quick in dealing with my car call back, and loved the video of my car sent showing what work was carried out.

26 September 2024

As I'm not as mobile as before it was arranged for the carbto be collected and left a car with me. Excellent

26 September 2024

Maybe I should have given 5 stars but it's difficult to be perfect

23 September 2024

Very courteous. Nice coffee. Staff very helpful. Timely service

22 September 2024

Excellent product knowledge

22 September 2024

Engineer forgot to reconnect wiring to 12v socket located on panel below pocket having removed panel as required for part of service. My dash cam was plugged in here so I sorted it myself.

22 September 2024

When returning to pay for the service I was informed the technician had observed the battery of the key fob needed replaced. I informed the agent I had replaced the battery the previous day - how can I trust parts actually need replacing?

21 September 2024

As above

18 September 2024

Fantastic service and good coffee and biscuits

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