OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
115 ratings and 62 comments received in the last 90 days.
19 August 2025
Happy with service and advice provided
10 July 2025
As above
09 July 2025
Very welcoming
20 June 2025
The car was prepared and delivered as agreed. The handover process was very professional.
19 June 2025
Very satisfied with the process
05 September 2025
Problem sorted
03 September 2025
Software update carried out. No messing about.
01 September 2025
no additional comment needed
31 August 2025
Car was returned to the garage for an oil leak at the oil filter housing to be told oil was on the threads but replaced the oil filter again therefore that would also have oil on the threads. This was obviously the oil ring not seated, no more leak.
27 August 2025
I was booked in and my car was taken at the time given and repaired within the allotted time.
27 August 2025
Amy in the service department was brilliant from start to finish, making sure I was sorted with a courtesy car while my car was in for the service and fighting my case on a warranty claim. 5*
26 August 2025
Got car booked in quickly, nothing was a bother
20 August 2025
Friendly staff
20 August 2025
Exceptional
19 August 2025
Dropped my car off 9.15 am but it wasn't ready for collection until 5.40 pm. I didn't receive any updates until after 5 pm when I was already on my way to the garage in the hope that it was ready. I assumed a mini service wouldn't take just as long.
04 September 2025
Everything went as planned with no delays and the sales advisor was very knowledgeable