OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
192 ratings and 102 comments received in the last 90 days.
25 February 2024
The car was delivered at the agreed date and time. We were made to feel welcome and time was taken to ensure we were comfortable with the new car and all its controls.
23 February 2024
Easy to order the model and spec I wanted. Kept informed of progress once delivery date was available.
22 February 2024
Friendly staff and great service
22 February 2024
The Country Garage really looked after me during the sales process and made sure I had all the information I needed.
22 February 2024
First class service as always
22 February 2024
Tyre pressure was showing on the dash during demo, despite it being PDI after, no one noticed or even checked tyre pressures during PDI. I wonder to what extent my car was checked before handover. Also inside of the windows wasn't cleaned. Ok now
22 February 2024
Dealt with courteously and professionally
07 January 2024
Excellent throughout
01 January 2024
Paul Diamond's hints, tips and advice all appreciated. Paul's attention to detail and communication throughout the whole process was excellent. Diamond by name, diamond by nature!
21 March 2024
You can be sure its done and there reputation is at risk if it hasn't.
21 March 2024
Very efficient and friendly service team, garage is in general efficient and friendly.
21 March 2024
Very frustrated at having to pay £81 for the 'vehicle check' - a visual inspection which I am very capable of doing myself as part of my oil service. Unfortunately pressed into this expense just to remove the warning from my iDrive.
21 March 2024
Friendliness of reception staff & excellent level of work carried out and Useful & reassuring reports on collection of car.
20 March 2024
Very clean showroom very nice tea bar
20 March 2024
Everyone carry's out there job to high standards, and again with a great team at reception for welcoming you and explaining everything u can get no better
19 March 2024
Very satisfied, only issue was that I was issued an invoice in error but this was quickly resolved.
19 March 2024
I've utmost confidence in any work carried out on my vehicle. I appreciate the professional help & support provided by the service team. Nothing is too much bother Their customer after sales care is excellent.
14 March 2024
All good as above
14 March 2024
I had booked the service to wait on the car. Car was taken promptly and work completed by the promised time.
26 February 2024
Lovely staff at The Country Garage. Very efficient in dealing with our purchase.