About Your Local BMW Retailer | The Country Garage

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

86 ratings and 62 comments received in the last 90 days.

03 June 2026

Excellent customer service from entering the door and being welcomed , to leaving. Paul Diamond and Michael Simpson, once again were friendly, helpful, knowledgable and professional.

27 May 2026

Friendly and welcoming. Everyone at the Country Garage went above and beyond to give a hassle free experience from the initial phone call to delivery of the car.

24 April 2026

Always welcoming and the purchase and delivery was made very easy for me. The staff are very good and helpful.

10 April 2026

Kept fully informed at all times

03 April 2026

All smooth and friendly at every stage.

24 March 2026

Paul is always amazing to deal with. He makes everything so easy and enjoyable.

24 March 2026

Dealig with Peter the salesman turned out straightforward. He appeared to have a good knowledge of the vehicle and the finance. Roger the genius clearly explained the controls of the new vehicle.

04 June 2026

1st class service as usual

04 June 2026

Staff are always very polite and helpful

04 June 2026

Great service from everyone on the team

04 June 2026

Lovely friendly staff,

03 June 2026

Car was taken in and returned on time and nicely cleaned.

03 June 2026

Lovely welcoming staff. Coffee was also great.

03 June 2026

Professional and friendly service

03 June 2026

Couldn't be better

03 June 2026

Work was carried out while I waited. Staff were friendly and professional.

01 June 2026

Usual polite and efficient service.

See all reviews

31 May 2026

First class service.

29 May 2026

Good staff & comfortable surroundings to wait for my car

29 May 2026

Brilliant service from Country Garage. In addition Sandra and the team went beyond expectations when we had a medical issue while the car was being serviced. Thank you.

28 May 2026

Team at country garage always look after me. As a result I travel further than my closest dealership

25 May 2026

The service was prompt and courteous. Customer service excellent!!

24 May 2026

Very welcoming and done everything that was asked to in a very professional manor

24 May 2026

Excellent

22 May 2026

Very attentive staff with good communication from them through the service process of my car.

21 May 2026

Unable to take time off work, the centre collected and returned the car on the day of the service.

19 May 2026

Everything was simple and efficient. Car was immaculate

17 May 2026

Well trained staff and so pleasant

17 May 2026

Great service and friendly staff

15 May 2026

All staff involved in the process were very pleasant and helpful.

12 May 2026

I trust The Country Garage to keep my car in tip top condition.

07 May 2026

The service from the garage and reception was excellent, a call out to Sandra who was friendly, informative and more than helpful.

04 May 2026

Helpful staff- good refreshments-fine experience

04 May 2026

The service was thorough and I appreciated the video. Disappointed that my car didn't get cleaned which is part of a standard service in other garages.

04 May 2026

The work was carried out satisfactory

29 April 2026

Great commuication, good value, no issues, very friendly and supportive staff.

28 April 2026

Very efficient . My app hasnt been updated to remove recall message .

28 April 2026

All helpful

27 April 2026

I was pleased that the park brake problem was solved and the rear brake pads were changed. However, there was an issue with the valeting. The service manager arranged to have it redone and the result was simply outstanding. I am most grateful.

22 April 2026

everything went smooth enough

22 April 2026

Staff and facilities nice but too long for the service

22 April 2026

Was able to book the car in very quickly for the repair works

15 April 2026

Very friendly staff i think this would be a great place to work

13 April 2026

friendly staff and all work carried out in expected time frame

09 April 2026

Excellent service and facilities on site. Difficulty in arranging the appointment due to poor service from a call centre who knew nothing about the on site organisation for recalls.

03 April 2026

Very warm and friendly atmosphere

03 April 2026

Friendly. Helpful staff.

31 March 2026

Excellent service and efficient staff

28 March 2026

The staff, especially Sandra, were so friendly and helpful from the time of booking to the point when I collected my car after the service was completed.

23 March 2026

been using Country Garage for 35 years EXCELLENT

18 March 2026

Excellent service kept up to date with progress

18 March 2026

Prompt appointment given and car washed also and hoovered inside and great manners and attention paid to me In the process.

18 March 2026

From initial meeting at the door and being directed to service station, then invited to coffee shop and interaction with staff - a thoroughly enjoyable experience.

17 March 2026

I contacted my local dealership in November, after I received a vehicle safety recall notice. They told me that they would get back to me. I'm still waiting!! I've heard absolutely nothing from them unfortunately.

16 March 2026

Friendly Professional and Efficient

16 March 2026

A vehicle health check was sent clearly outlining any work needing undertaken and the additional cost of this work. Followed up with call to confirm we were happy to proceed. Car was returned on time and spotlessly clean.

15 March 2026

All very efficient

15 March 2026

My car was serviced and returned to me spotlessly clean. I was treated politely by everyone and enjoyed their hospitality which was provided nicely by the lady concerned.

14 March 2026

I have always used this centre and I usually get a loan car during service or repairs. This time I didn't so I lost 5 hours of my day as I had 3 hours travelling to and from the centre and 2 hours sitting waiting there during the repairs. 5 hrs lost.

13 March 2026

Courteous staff

12 March 2026

Everything went to plan without any issues.

11 March 2026

Excellent & informative from Country Garage as always. They are always a pleasure to deal with.

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US

Our contact details

FIND The Country Garage BMW

Address

59 Ballycowan Road, Ballymena, Co Antrim, BT42 3DW

Opening Hours

Mon–Fri:09:00 - 18:00
Sat:09:00 - 13:00
Sun:CLOSED

Phone

028 2589 1324

Map

Areas served

Ballymena, Antrim, Ballyclare, Cookstown and Larne

View map

Address

59 Ballycowan Road, Ballymena, Co Antrim, BT42 3DW

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:CLOSED
Sun:CLOSED

Phone

028 2589 1324

Map

Areas served

Ballymena, Antrim, Ballyclare, Cookstown and Larne

View map

Address

59 Ballycowan Road, Ballymena, Co Antrim, BT42 3DW

Opening Hours

Mon–Fri:09:00 - 18:00
Sat:09:00 - 13:00
Sun:CLOSED

Phone

028 2589 1324

Map

Areas served

Ballymena, Antrim, Ballyclare, Cookstown and Larne

View map